Md Nasir Uddin

Senior Housekeeping Supervisor | Facility Operations

Profile summary

Career highlights

Key skills

Professional experience

Shapes housekeeping strategy for high-capacity properties, steering daily operations and staff development. Defines service standards and safety protocols while coordinating cross-departmental workflows to ensure facility readiness.

• •Team Leadership & Mentorship: Lead, train, and supervise housekeeping staff to ensure high standards of performance and professionalism. Utilize advanced leadership training (Master Class Leadership) to motivate the team and manage daily workflows effectively.
• •Quality Assurance & Standards: Conduct rigorous inspections of guest rooms and public areas, ensuring compliance with brand standards. Proud recipient of the "White Gloves" program award (August and December 2024) for maintaining exceptional hygiene and cleanliness.
• •Operational Management (Large Scale): Manage daily operations for high-capacity properties (253–290 rooms), including room turnover scheduling, inventory control, and budgeting for cleaning supplies.
• •Safety & Chemical Handling: Maintain strict adherence to health and safety regulations. Expert in the Science of Cleaning and proper chemical handling, ensuring all staff operate safely according to Ecolab standards.
• •Guest Experience: Proactively handle guest requests and resolve service issues. Demonstrate a commitment to "Hospitality as an Attitude," ensuring all guest interactions are welcoming and helpful to drive high satisfaction ratings.
• •Cross-Departmental Collaboration: Coordinate closely with Maintenance and Front Office teams to ensure timely room availability and quick resolution of facility issues.

Defined housekeeping operational standards for a 250 room property, steering daily workflows and cross-departmental coordination. Focused on maintaining hygiene protocols and staff development through structured training programs.

• •Team Leadership: I train and guide the housekeeping staff, make sure everyone is on schedule, and help the team stay motivated to finish their work efficiently.
• •Quality Control: I inspect rooms to make sure they are spotless. Because of my attention to detail, I have received the "White Gloves" program award twice.
• •Operational Management: I keep track of cleaning supplies, manage inventory, and make sure we have everything we need to do our jobs properly.
• •Safety & Compliance: I am certified in chemical handling (Ecolab) and ensure that my team follows all safety and hygiene rules to keep guests and staff safe.
• •Guest Satisfaction: I handle guest requests and feedback personally to ensure that every guest has a great experience, solving any problems that come up during their stay.
• •Communication: I work closely with other departments, like the front desk and maintenance, to make sure rooms are ready on time and any issues are fixed quickly.
• •Experience: Comfortable handling large, high-occupancy hotels (250+ rooms).
• •Leadership: Certified in the Master Class Leadership Programme and trained in Hospitality as an Attitude.
• •Hard Work: Known for dedication, such as staying late to inspect rooms to make sure they are perfect for guests.

Steered daily housekeeping operations by providing technical guidance and training to room attendants. Coordinated task distribution and monitored room turnaround progress to maintain service standards across the property.

• •Act as a senior lead on the floor, providing guidance, training, and support to junior room attendants to ensure team consistency.
• •Assist the housekeeping management team in coordinating daily tasks and monitoring the progress of room turnarounds.
• •Perform expert-level hands-on cleaning and room setups, serving as the benchmark for quality and attention to detail for the rest of the team.
• •Conduct spot checks on completed rooms to ensure they meet hotel standards before guest arrival.
• •Collaborate with supervisors to streamline the cleaning process and manage high-occupancy pressures effectively.
• •Address complex cleaning requests or guest issues that require an experienced touch, ensuring high guest satisfaction levels are maintained.
• •Serve as the primary point of contact for room attendants, helping to troubleshoot daily challenges and reporting operational status to the Housekeeping Supervisor.

Maintained guest room hygiene and presentation standards within a high-occupancy hotel environment. Coordinated with housekeeping staff to ensure room turnovers and amenity stocking aligned with established hotel policies and safety protocols.

• •Execute daily cleaning of guest rooms and suites, ensuring adherence to the highest standards of hygiene and presentation.
• •Perform efficient room turnovers, managing time effectively in high-occupancy scenarios.
• •Ensure all guest amenities are stocked and arranged according to hotel policy.
• •Strictly follow the "Science of Cleaning," including proper chemical handling and product application to ensure staff and guest safety.
• •Maintain awareness of health and safety regulations at all times.
• •Provide proactive and polite guest service, addressing needs or requests promptly.
• •Handle guest feedback with professionalism, ensuring any issues are resolved or reported to the supervisor immediately.
• •Maintain clear communication with fellow team members and supervisors to ensure seamless operations.
• •Assist in maintaining storage rooms and housekeeping equipment in an organized and sanitary state

Coordinates daily housekeeping operations for properties ranging from 253 to 290 rooms. Oversees staff training and performance standards while maintaining compliance with health and safety protocols across all guest areas.

• •Maintains brand standards through rigorous inspections of guest rooms and public spaces, resulting in the White Gloves program award during 2024.
• •Manages inventory control and cleaning supply budgets while ensuring staff adherence to Ecolab chemical handling and safety regulations.
• •Aligns room turnover schedules with Front Office and Maintenance teams to facilitate service delivery for guests.

Coordinates housekeeping operations for a 250 room property, steering staff performance and service standards. Manages inventory procurement and cross-departmental workflows to ensure room availability and quick resolution of facility issues.

• •Inspected rooms to maintain cleanliness standards, resulting in receipt of the White Gloves program award 2 times.
• •Maintained safety and hygiene protocols through Ecolab chemical handling certification for the entire team.
• •Resolved guest feedback and requests to ensure service quality during high-occupancy periods.

Steered daily housekeeping operations by providing technical guidance and training to room attendants. Managed quality control protocols and coordinated task distribution to maintain service standards across the property.

• •Executed expert-level room setups and cleaning procedures to establish quality benchmarks for the team.
• •Conducted spot checks on completed rooms to verify adherence to hotel standards prior to guest arrival.
• •Resolved complex cleaning requests and guest issues to maintain service consistency during high-occupancy periods.

Maintained room presentation and hygiene standards for guest suites, reporting directly to the Housekeeping Supervisor. Managed daily room turnovers and inventory replenishment while adhering to safety protocols for chemical handling and equipment maintenance.

• •Executed room cleaning and amenity stocking according to hotel policy to ensure guest room readiness.
• •Resolved guest requests and feedback by communicating directly with supervisors to maintain service standards.
• •Organized storage rooms and housekeeping equipment to support efficient daily operations.

Education

Arts | GPA 3.65 Out of 5.00

Science | GPA 3.38 Out of GPA 5:00.

Certifications

Languages